Reference

How We Handle Your Privacy on super99

Your account data, payment details, and gaming history are protected with the same care we put into every lobby feature.

Clear data handlingYour account controlOpen contact channels
Explore the Lobby Read FAQ
super99 How We Handle Your Privacy on super99
REACH US DIRECTLY

Privacy Questions – How to Contact super99

You have the right to ask about your data, request corrections, or ask us to delete information from your account. Our support team handles privacy requests during business hours and responds within two working days. You can also submit a formal data request through your account settings.

Team online

Email Support

Send privacy questions to [email protected]. We respond within 48 hours with details about your stored data and any changes you request.

Live Chat

Open the chat widget in your lobby. Our team in Makassar and other regions answers privacy and data requests Monday to Friday, 09:00–22:00 WIB.

Account Settings

Log in and navigate to Account > Privacy & Data to view what we hold, download your record, or request deletion of non-essential fields.

SECURITY & CONTROL

How We Keep Your Data Safe

Your privacy is built into how super99 operates. We encrypt all deposits and withdrawals, verify every withdrawal request manually before it leaves your account, and use industry-standard encryption for stored passwords.

Encrypted Payments

Every deposit via DANA, OVO, GoPay or QRIS is encrypted end-to-end. We do not store full card or banking details on our servers after verification.

Session Timeout

Your account automatically logs out after 30 minutes idle. You stay protected even if you forget to log out at an internet cafe or shared device.

Withdrawal Verification

Every withdrawal request is manually verified by our team before funds are sent. We check the destination account matches your registered details.

Cookie Transparency

We use cookies to keep you logged in and remember your game preferences. No payment or identity data is stored in cookies; you can disable them anytime.

Data Retention

Active account data is kept for the duration of your membership. When you close your account, personal data is deleted within 30 days; transaction logs remain for compliance.

Privacy Request Process

Submit requests via email or account settings. We respond with your stored data, confirm changes, or process deletions within two working days.

Privacy Policy — Frequently Asked Questions

We collect your name, email, phone number, date of birth, address, deposit and withdrawal method, and gameplay history. Identity verification includes a photo ID scan in some regions. All data is used only to verify your account, process payments and withdrawals, and improve our service.

All deposits and withdrawals are encrypted with industry-standard SSL 256-bit encryption. We do not store your full banking credentials after verification. Payment data is handled by secure third-party processors; we keep only transaction records and your registered payment method.

Yes. Log into your account, go to Account > Privacy & Data, and click Download My Record. You will receive a file with all stored information, including your profile, deposits, withdrawals, and gameplay logs within 48 hours.

Most personal information is deleted within 30 days of account closure. Transaction records, withdrawal history, and identity verification documents are kept for seven years to comply with local financial regulations. You can request earlier deletion where local law permits.

No. We never sell, rent, or share your personal data with third-party advertisers or marketers. Data is shared only with payment processors, compliance officers, and local authorities where local law requires or where you have given explicit consent.

Cookies keep you logged in, remember your game preferences, and track your session. They do not contain payment information. You can disable cookies in your browser settings or contact support to clear your cookies and force a new login on your next visit.

Gameplay records are kept for the duration of your active account. If you close your account, gameplay logs are retained for 12 months for dispute resolution and then deleted. Withdrawal and deposit records are kept for seven years for compliance purposes.

Related Pages

super99 Indonesia super99 Login super99 Casino Register FAQ