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Our Terms & Conditions Explained Simply

When you open an account with us, you're entering into a straightforward agreement.

Account security is your responsibilityDeposits and withdrawals follow strict verificationWe protect your data under regional law

Explore the Lobby Read FAQ

Terms That Govern Your Account

super99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your super99 account is subject to our full terms of service once you register. We require you to be of legal age where local law permits account registration. All deposits made through DANA, OVO, GoPay and QRIS are processed under strict anti-money-laundering checks; withdrawals are verified

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against your account identity before funds leave our system. Gameplay is conducted in rounds; each bet is independent and governed by the odds displayed in the lobby. Disputes are handled through our support team within 48 hours of a verified claim. Where local law permits, we
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retain account and transaction data for up to 24 months. If you request closure, your account is disabled immediately and funds held for verification are released according to our schedule.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

Contact Us About Your Terms

Our support team handles term clarifications, account disputes and policy questions across multiple channels. Whether you're in Semarang, Makassar or anywhere in Indonesia, our agents respond in English and local languages. Reach out through live chat during operating hours, email us for formal requests, or use the in-app help centre to check FAQs and submit tickets.

Team online

Live Chat

Open the chat widget in your account lobby. Agents respond within minutes during operating hours. Use this for quick term questions or account clarifications.

Email Support

Send formal requests, dispute documents or data requests to our support inbox. We acknowledge within 24 hours and resolve within 5 business days.

In-App Help Centre

Browse FAQs about account rules, payment terms and withdrawal conditions. Submit a support ticket directly from the Help section of your account.

YOUR DATA SECURITY

How We Protect Your Account & Information

Data protection is embedded in every account action. Your login details are encrypted; withdrawal requests are verified against your identity documents; payment info is stored on PCI-compliant servers, never visible to our…

Encryption & Wallet Security

All account logins and payment data are transmitted over encrypted channels. Your wallet balance is updated in real-time and protected by session authentication on every device.

Verification Before Withdrawal

Every withdrawal request is verified against your registered identity. We match your account holder name, phone and deposit method to ensure funds go to the right person.

Cookie & Tracking Transparency

We use cookies to remember your preferences and show game recommendations. You can disable them in your browser settings without losing account access.

Data Retention & Deletion

Account records are held for 24 months after closure. Request a data export anytime via support; deletion follows regional privacy law requirements.

Account Closure & Data Rights

Close your account instantly through your account settings. We'll confirm closure and explain data retention timelines in your confirmation email within 48 hours.

Dispute & Policy Updates

If you disagree with a term or have a complaint, contact our legal team via support. We'll respond with our position and any available appeal process within 10 business days.

Terms & Conditions Frequently Asked

Real questions about how our terms work in practice, what happens to your account and money, and how disputes are handled.

Contact support immediately via live chat or email. We'll verify your identity using your registered phone number and send a password reset link to your email within minutes. If you suspect fraud, we'll freeze your account pending investigation and notify you within 24 hours of our findings.

Deposits via DANA, OVO, GoPay and QRIS are final once confirmed by your bank. Withdrawals can be cancelled only before verification; once we've matched your identity and the funds leave our system, the transaction is complete and can't be reversed.

Deposits carry no super99 fee; your bank may charge a standard transfer fee. Withdrawals are processed free by us, but your bank may deduct a standard fee from the amount you receive. Check your bank's schedule for exact rates.

Verification takes up to 24 hours. Once approved, DANA, OVO, GoPay and QRIS transfers usually arrive within 1-5 minutes. Bank transfers may take 1-3 business days depending on your bank's clearing schedule.

We update terms when needed and notify you via email at least 30 days before changes take effect. Continued account use after the notification period means you accept the new terms. You can always review the current version on this page.

If we cease operations, all outstanding account balances are refunded to your registered payment method within 60 days. We'll notify you by email at your registered address and provide full details of the closure process.

Game outcomes are final once a round closes and your account reflects the result. If you believe there's a technical error—a missing bet, duplicate charge, or payment processing issue—contact support with proof within 7 days and we'll investigate within 5 business days.

Our Terms & Conditions Explained Simply

Contact Us About Your Terms

Live Chat

Email Support

In-App Help Centre

How We Protect Your Account & Information

Encryption & Wallet Security

Verification Before Withdrawal

Cookie & Tracking Transparency

Data Retention & Deletion

Account Closure & Data Rights

Dispute & Policy Updates

Terms & Conditions Frequently Asked

01 What happens if I forget my password or think my account is compromised?

02 Can I cancel a deposit or withdrawal once I've started it?

03 What fees apply to deposits and withdrawals?

04 How long does a withdrawal take from my account to my bank?

05 Do the terms change, and how will I know if they do?

06 What happens if super99 closes or stops operating?

07 Can I dispute a bet or game round result after it settles?

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